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FAQ's
How do I add products to my order?
Adding wedding favours or gifts to your shopping cart is as easy as a click.
Search for products using our search field in the upper right hand corner of every page
or by the navigational links on the left hand side of the page.
When you find a product you like, click the "Add to Cart" button.
Click on "View Cart" to update the quantities that you'd like to purchase.
You can continue to shop and all items will be kept in a virtual shopping cart
until you are ready for checkout.
How do I place an order?
Orders can be placed via our website 7 days a week, 24 hours a day.
We offer a quick and easy way of submitting your order to us. When you have
filled your shopping cart with all of your items that you wish to purchase,
click on the View Cart link in the upper right hand corner. Verify that the
items and quantities that you see in your shopping cart are correct and what
you would like to purchase. Then press the Checkout button. Follow the steps
throughout the checkout process and click the final "Checkout" button.
As soon as you have clicked that button, the order is transmitted to us and changes
to your order may or may not be possible so please verify all information in your
order is correct at the final checkout page. If you've elected to pay via Credit Card,
you will be taken to a secure, external site (www.payfast.co.za) and you will need to
register and complete the payment on this website. If you've elected to pay via EFT,
kindly do so within 3 days of placing an order.
Please use your full name as your payment reference.
An e-mail will also be automatically sent to your e-mail address confirming your order.
Can I place my order by phone?
If you are uncomfortable ordering online, you may contact us at +27 (0) 82 758 5110 from 9am to 5pm,
Monday to Friday.
Can I order samples?
Yes, there are no minimum order quantities.
Simply add one item to your shopping cart and proceed to checkout to place your sample order.
How much does shipping cost?
An average sized order would cost as follows:
Johannesburg/Pretoria = R65
National = R150
Larger orders may be subject to a higher delivery fee being charged.
These rates may fluctuate from time to time.
What are my shipping options?
Due to their reliability, tracking capabilities and quality of service, our primary shipping carrier is
The Courier Guy. We ship and deliver on Monday-Friday, excluding holidays. For urgent needs, we may be
able to deliver on a Saturday for an additional charge. Please include a physical address when you place
your order as we cannot ship to PO boxes. You may collect your order from Fourways by prior arrangement.
How long will it take to receive my order?
Most of our items usually ship out within 1-3 business days unless it is a custom or out of stock product.
If the item is out of stock or may need additional time, we will do our best to notify you. Per your request we
can partial ship your order if parts of it are on backorder or have longer lead times, but additional shipping
costs will apply. If you are in a time crunch and need your item in a specific timeframe, please email us to
verify the delivery timeframe and see if a rush order may be necessary.
My package has not arrived yet, what should I do?
We try our best to get your orders out to you as quickly as possible. If your need by date is approaching and
your package has not arrived yet, please email us for a status update. Please include your order #, name, and
telephone number in your email. Please keep in mind the processing time (usually 1-3 days) plus the shipment
time (anywhere from 1-5 days depending on the ship to location and the shipment method) will reflect the total
lead time before your order arrives.
Can I change or cancel an order once it has been placed?
If you find that you need to change or cancel an order, please contact us ASAP. We will make every effort to
accommodate that request however many times we process and ship orders so quickly (some items can ship the same
day) that it is not possible to cancel or amend your order. It is in our customers' interest that we process
the orders and ship as quickly as possible. Please contact us via e-mail to make such requests.
Out of Stock Items
If an item is listed as being backordered or out of stock, you can still preorder it to reserve your stock.
All backorders are filled on a first come first serve basis so we recommend orders be placed as soon as possible
to ensure your order is filled immediately upon receipt of the merchandise. Once we have the item in stock,
we will ship the goods out to you. If there is a further delay, we will try to contact you to let you know.
If your product goes on backorder, we will contact you as soon as possible to let you know about the delay and
give you the option to upgrade your shipping if needed. We are not responsible for paying expedited shipping
costs for a product that is or goes onto backorder after order receipt. Please contact us via email to place
such orders.
Having problems checking out?
If you are having problems checking out, please contact us via e-mail and we will try to assist you with the
transaction. We may need to call you to take your order over the phone if you are still experiencing problems.
Do you have a catalogue?
At this time Sparkling Bride only has an electronic catalogue. New products are being added to our favour and
gift collection on a regular basis so it would be impossible to maintain a print catalogue that is current with
all of the newest favours and gifts that we carry. All of our products are available online 24 hours a day for
your browsing pleasure. If there is a specific theme or favour you are shopping for, please contact us to help
you find the perfect gift.
Do you offer discounted pricing to retailers and event planners?
Sparkling Bride offers a special partner programme designed to enable you to offer our extensive line of party
favours and gifts. Whether you would like to carry a few samples of our products in your retail store or you
plan weddings or offer your services as part of a planning service, our programme may be an attractive &
convenient way to offer your clients truly unique party favours and gifts. To obtain more information about our
programme and its exclusive benefits, please contact us.
Can I carry your products on my wedding favours website?
Absolutely!
Correction of Errors and Inaccuracies; Limitations on Quantity
While Sparkling Bride makes every reasonable effort to present accurate information on this Website, the
information here may sometimes contain typographical errors or inaccuracies and may not be complete or current.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at
any time without prior notice to you (including after you have submitted an order). Such errors, inaccuracies
or omissions may relate to product description, pricing and availability. We also reserve the right to limit
quantities (including after you have submitted an order). We apologise for any inconvenience this may cause you.
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